Livraison et retour Nilau


We offer delivery all over the world.

En France, nous utilisons les services de Mondial Relay, de Colissimo ou de DHL et à l’international ceux de DHL ou de Colissimo. Le tarif varie en fonction de l’option choisie.

All orders placed before noon are dispatched within 24 hours (Monday to Friday – orders placed on weekends are dispatched on Monday).

Le délai d’acheminement dépendra du choix de livraison :

France : 3 à 5 jours ouvrés par Mondial Relay

2 to 3 working days by Colissimo,

The next day (working day) by DHL

International : jusqu’à 12 jours ouvrés

For orders delivered outside the European Union, taxes and customs duties may apply. These taxes and customs duties are your responsibility and must be paid upon delivery. The total price of your order does not include these taxes and duties.



All exchanges and returns are possible from France within 14 days of receiving your purchase. Return shipping is free.

To return your order or a part of your order please follow these steps:

  1. Make your return request to the address )
  2. You will receive a return slip by email.
  3. Prepare your package: put the product(s) clean, unworn, with the original packaging in your parcel.
  4. Affix the return slip to your parcel and drop it off at a COLISSIMO point within 14 days after your purchase
  5. Keep proof of deposit of the package. In the event of a dispute or loss of the package by the carrier, the deposit slip will prevail and the refund of the returned product(s) may be made.

Pour les retours depuis l’étranger, les frais de retour sont à votre charge. Renvoyez-nous les produits par colis suivi à l’adresse suivante : 1997 vie de Saint Siméon, 38260 SARDIEU

When we have received your package, we will send you an email to let you know. We will then refund the returned product(s) within 14 working days of receipt of the package.

The refund method is the one used when paying for your order. For example, if you paid by credit card, we will credit you back to your bank account. It is not possible to change the payment method for a refund.

Remarque : les frais de port « aller » restent à votre charge. Seule la valeur des produits (remises déduites) peut faire l’objet d’un remboursement.

For any questions relating to exchanges or returns, you can send us an email at the following address: )


The return or exchange period applicable to pre-orders is identical to that for classic orders. Indeed, you have a withdrawal period of 14 days from receipt of the pre-order to implement it.

The steps are the same as mentioned above.

retour nilau